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|Do you ship to my country?|
|GrandmaAndGrandpaGifts.com ships to locations in the United States and Canada.
We use USPS and UPS as our shipping carriers to locations in the United States.
We use USPS Priority Mail International to locations in Canada. GrandmaAndGrandpaGifts.com is not responsible for additional fees Canada may require upon delivery.
|Do you ship to P.O. Boxes, APO/FPO addresses?|
|Yes, we ship to P.O. Boxes, APO/FPO addresses via USPS.|
|How are shipping costs calculated?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your shopping cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices.|
|How long before my order ships?|
|• We ship orders Monday through Friday, excluding all major US/Postal holidays and any advertised GrandmaAndGrandpaGifts.com store holiday/inventory closures.
• Items that show an availability of 'In Stock' usually ship from our facility within 1 to 2 business days. As an example, if you place your order for in-stock items on Tuesday your order will generally ship by Thursday.
|When will my order be delivered?|
|We cannot guarantee carrier transit time once your order leaves our Illinois warehouse, but general guidelines are:
• Flat Rate Ground/Qualified Free Shipping 48 states: To save money on your shipping charges, GrandmaAndGrandpaGifts.com offers $5.95 flat rate ground shipping to the contiguous 48 states. We ship flat rate ground via USPS Priority Mail, Parcel Post, or UPS which generally arrives within 1-8 business days AFTER your order has shipped. These methods are also used for qualified free shipping promotional offers.
We cannot indicate which flat rate ground shipping method will be used prior to shipment, although shipments to P.O. boxes will always ship via USPS.
• Flat Rate Ground Shipping AK, HI, AA, AE, AP: Flat rate ground shipping to Alaska, Hawaii, and AA, AE, and AP addresses is $11.95.
Packages to these locations will be shipped via USPS and are usually delivered in 5-7 business days AFTER your order ships.
• USPS Priority Mail: Offered to locations in the United States. Packages are usually delivered in 1-4 business days AFTER your order ships.
• USPS Priority Mail International: Offered for locations in Canada. International transit time varies widely based upon destination. However, in many major markets delivery may occur between 6-10 business days AFTER leaving our warehouse.
• UPS Ground: We also offer UPS Ground shipping to the contiguous 48 United States which usually delivers in 1-5 business days AFTER leaving our facility. Saturday and Sunday are not business days for UPS. This means that typical delivery time frame is 3-8 business days from the time of your order. The chart below represents estimated transit times for UPS Ground shipping:
• UPS 2nd Day Air: For expedited shipping to some destinations, UPS 2nd Day Air is guaranteed for delivery in 2 business days once your order has shipped. Saturday and Sunday are not business days for UPS. Your in-stock order will leave our warehouse in 1-2 business days and then have a transit time of 2 business days. For example, if you place your order on Thursday for 2nd Day Air, it will arrive between Tuesday and Thursday of the following week.
Shipping times during the holiday seasons may take considerably longer and vary by location, so please plan your purchases accordingly. Once your order leaves our warehouse, we cannot guarantee carrier transit time.
|Will I receive a tracking number?|
|• Yes. When your order ships from our facility, you will receive an email with a tracking number. Please note that it may take 24 hours for our shippers to update their database with tracking information.|
|What if I entered an incorrect address?|
|Please check your addresses carefully prior to ordering!
• If you enter an incorrect address and the item is delivered, it cannot be recovered. No refunds are provided for orders delivered to an incorrect address.
• If you enter an incorrect address and an order is returned to GrandmaAndGrandpaGifts.com, we will refund your order cost minus the cost of forward and return shipping and a $3 return processing fee. We will be happy to re-ship the order to a deliverable address with a re-shipment postage fee.
Mid-Shipment UPS Address Changes - If, for any reason, UPS has to make a change to your shipping address, either mid-shipment or during the attempted delivery of your package, they will charge us anywhere from $10.00 to $25.00 to do so, depending on whether the shipment was Ground or 2nd Day delivery. This fee is incurred whether you requested the address change yourself or whether UPS was required to do so after an unsuccessful delivery attempt (ie. you don't live at that address any more, or there is a typo in your shipping address). All address change fees will be passed on and charged to you.